Customer Service

Travis Medical would like to thank you for visiting our site. Our mission is to ensure that you have a safe, secure, and affordable place to purchase medical equipment.

Return Policy

You may return a product within 15 days of purchase. In order to ensure proper credit, the product must be in original package. An RA number is mandatory for all returns. In order to return an item, please complete the following steps:

•	All returns must be accompanied by a Return Authorization (RA) number. Please fill out this form and a Travis Medical Representative will contact you with an RA number.
•	Write the RA Number on your shipping label. Consumers are responsible for any freight charges necessary to return products.
•	Items must be returned in the original packaging and original condition to the address provided along with the RA number issued.
•	Write all addresses and RA numbers on a label, not on the box so that it may be re-used when possible.

For health and hygiene reasons there are specific products for which Travismedical.com will not accept returns. These items include any product that is personal in nature (breast pumps, bathroom equipment, incontinence products, urological products, and any other item deemed personal by Travis Medical). If an item should arrive broken or defective, Travis Medical will gladly exchange it for the same item.

Shipping Information

Most orders ship via UPS or US Postal Service. Please provide the complete street address, since UPS will not deliver to a P.O. Box.

We currently do not ship internationally. Please contact us directly with any questions.

Shipping Type	Shipping	Cart Total

Ground	$10.95	$50 or less
Ground	$8.95	$50.01 - $100
Ground	Free	over $100
Expedited	add $5.95*	-
Special Shipping prices apply to all products flagged. Travis Medical offers Expedited Handling as an option for all products. For an additional $5.95, you can guarantee that your order is processed in 1 to 3 business days. Travis Medical does offer 2nd Day Air for special needs. Please contact us for a price quote. Please include product name, product number, and shipping address in your email. Our customer service department will contact you with a price quote. Orders shipping to Alaska and Hawaii must travel 2nd day air. The fee for this is $50.00 unless otherwise noted. Travis Medical does not currently ship internationally. Please contact us directly with any questions.

Frequently Asked Questions

If you have a question or concern, please fill out the email form below so that we can respond to your needs. There are a few common questions that we would like to address:

Open All Questions | Close All Questions

: Is it safe to give out my personal information on the Internet?; Yes, on our site your information is secure. Travis Medical is committed to ensuring that your information is safe and secure online. We use the highest level of security in our shopping cart and all other pages where we obtain personal information. Travis Medical will not share your personally identifiable information with third parties. We will provide you with a safe and secure forum to purchase medical equipment online
close
: Am I able to return a product once I have purchased it?; Yes, you may return a product within 15 days of purchase. Product must be in original condition, with all parts, instructions and packaging. A Return Authorization (RA) number is mandatory for all returns. To obtain a RA number visit our returns page. We will need the order number, date of purchase, product purchased, quantity and reason for return. We will then issue a Return Authorization Number. Travis Medical reserves the right to reject any returned product for health safety reasons or if we find the product in other than new condition. Special order items are not returnable
close
: How long has Travis Medical been in business?; Travis Medical has been serving Central Texas for over 25 years. With over 13,000 square feet and 45 employees, we have the necessary resources to provide customers with the best service and products available.
close

If you did not find the information you are looking for please submit your question below. Your Privacy is very important to us. See our Privacy Policy

Bold text indicates a required field
First Name
Last Name
Email
Question
	Notify me about Travis Medical news and promotions.