Customer Responsibilities

Customer Responsibilities

  • Use and care for the equipment provided and not allow use by anyone other than authorized patient.
  • Comply with your physician’s orders and plan of care.
  • Provide complete and accurate information regarding your health history and billing information.
  • To review the organization's safety materials and actively participate in maintaining a safe environment in your home.
  • To request additional assistance or information on any phase of your health care plan you do not fully understand.
  • To notify your attending physician when you feel ill, or encounter any unusual physical or mental stress or sensations.
  • Dial “911” whenever a life threatening medical emergency arises.
  • To notify the organization when you will not be home at the time of a scheduled home care visit.
  • To notify the organization prior to changing your place of residence or your telephone number.
  • To notify the organization when encountering any problem with equipment or service.
  • Assume payment responsibility for services not covered by your insurance carrier, except where not allowed by law.
  • To pay for the replacement costs of any equipment damaged, destroyed, or lost due to misuse, abuse, or neglect.
  • To notify the organization if you are to be hospitalized or if your physician modifies or ceases your home care prescription.
  • To make a conscious effort to properly care for equipment supplied and to comply with all other aspects of the home health care plan developed for you.
  • To notify the organization of denial and/or restriction of the organization’s privacy policy.