Customer Rights

  • To be fully informed in advance about care to be provided and of any modifications to the care plan.
  • To participate in the development and periodic revision of the plan of care.
  • To refuse services or treatment after the consequences of refusing treatment are fully presented.
  • To be informed in advance of the charges for services, including payment for care expected from third parties and any charges the client will be liable for.
  • To have one’s property and person treated with respect, consideration, and recognition of client dignity and individuality.
  • To be able to identify visiting staff members through proper organizational identification.
  • To voice grievances/complaints or recommend changes in policy, staff or service without restraint, interference, coercion, discrimination or reprisal.
  • To choose a health care provider.
  • Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information.
  • Be informed of client rights under state law to formulate advanced care directives.
  • To receive appropriate and professional care without discrimination in accordance with physician orders.
  • To be informed of any financial benefits when referred to an organization.
  • To be informed of anticipated outcomes of care and of any barriers in outcome achievement.
  • To request restrictions on releasing medical information.
  • To revoke any previous consent/authorization for release of medical information.
  • To examine and obtain a copy of your health records and request corrections.
  • To request any disclosures of your medical records.
  • To be informed of one’s responsibilities.
  • To be informed of provider service/care limitations.