Product Returns Policy

Home » Customer Care » Product Returns Policy

Product Returns Policy

Products must be returned or exchanged within 14 days and found to be in original condition/packaging to be eligible for a refund.

Refunds or exchanges will NOT be offered after 14 days.

Original store receipt and personal identification is required for all returns or exchanges. A credit card receipt will not be accepted as an original receipt.

Refunds or exchanges can NOT be made on special orders, soft goods, personal care items, or bathroom equipment including, but not limited to shower chairs, bedside commodes, and tub transfer benches.

Refunds or exchanges will NOT be made on special order items including, but not limited to lift chairs, custom wheelchairs, electronic parts, scooters, and any catalog ordered items.

Refunds or exchanges will NOT be offered when any third party has been billed (i.e. Medicare, Medicaid, or private insurance).

Refunds or credits will NOT be issued on the early return of rental items (i.e. rental of wheelchairs, hospital beds, etc.).

Refunds are issued according to the form of payment used to purchase the items.

  • Credit card purchases are refunded to the original credit card used to make the purchase. Original store receipt and original credit card receipt are required.
  • Cash can be refunded for cash purchases up to $50. Cash purchases over $50 will be refunded by corporate issued mail-check.
  • Purchases made by personal check will be refunded by corporate issued mail check mailed after 28 days from date of purchase listed on original store receipt.
Adjust Text Size

Click here to increase font size.

Hours
Mon:8:30 a.m.5:00 p.m.
Tues:8:30 a.m.5:00 p.m.
Wed:8:30 a.m.5:00 p.m.
Thur:8:30 a.m.5:00 p.m.
Fri:8:30 a.m.5:00 p.m.
Sat:By Appt Only
Sun:By Appt Only